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GENERAL TERMS AND CONDITIONS

Reference is expressly made to the fact that the placing of an order shall immediately give rise to a binding purchase agreement between HENRY - the art of living GmbH and the Customer in accordance with these General Terms and Conditions.

Business relations between the online shop (www.enjoyhenry.com) operated by HENRY - the art of living GmbH (hereinafter: “HENRY”) on the one hand and the party ordering goods (hereinafter: “Customer”) on the other shall be governed exclusively by the following General Terms and Conditions as amended at the time the order is placed. Any other agreements which differ from these must be made in writing in order to be valid.

By placing orders, the Customer expressly acknowledges these General Terms and Conditions. All agreements, in particular verbal arrangements with representatives of HENRY and orders placed by telephone, shall require written confirmation.

 

Ordering

  1. Orders and deliveries are possible only on weekdays (Monday to Friday, excluding public holidays). Orders must be placed by not later than 2:00 pm on the working day before the day of delivery or collection (i.e. by 2:00 pm on Monday for delivery/collection on the following Tuesday, or by 2:00 pm on Friday for delivery/collection on the following Monday).

Collection

  1. When placing an order, the branch from which the order will be collected and the preferred collection time shall be specified. Collection is possible only during the opening hours of the individual branches.
  2. Collection shall be made by the Customer at the preferred collection time from the branch specified when placing the order.
  3. HENRY shall hold the ordered products at the corresponding branch at the preferred collection time and for a period of 1 hour (one hour) after the preferred collection time. If collection is not made within one hour of the preferred collection time, HENRY shall not be required to continue holding the ordered products.

Delivery

  1. Unless agreed otherwise, delivery shall be made to the address specified by the Customer. If an exact delivery address is not specified, the Customer’s address shall be used as the delivery address. The Customer shall be responsible for all costs arising as a result of incorrect, incomplete or unclear information.
  2. Deliveries are possible only on weekdays (Monday to Friday, excluding public holidays) within the time slot specified by the Customer when placing the order. No deliveries are possible on Saturdays, Sundays or public holidays.
  3. The Customer can choose one of the following delivery time slots when placing an order:
    08:30 – 10:00
    10:00 – 12:00
    12:00 – 14:00
    14:00 – 16:00
    16:00 – 18:00
    18:00 – 20:00
  4. Delivery is possible only within the Vienna city limits (districts 1 to 23).
  5. A delivery fee of EUR 9 (nine euros) per delivery shall be paid for each delivery.

Prices

  1. The products are charged for in euros and incl. 10% or 20% VAT. Quotations are without obligation and non-binding.
  2. The products shall remain our property until paid for in full.

Payment

  1. The ordered products shall be paid for upon collection in store or at the time of delivery.
  2. When collecting from our shops, the following methods of payment are accepted: Credit card (Visa, MasterCard, Diners Club, AMEX, JCB), debit card or cash. Only cash payments are possible for deliveries.

Complaints

  1. All products are checked by HENRY prior to delivery or provision in the shop. Please note the information regarding shelf life and storage. We cannot accept any liability for the improper handling of our products after acceptance by the Customer.
  2. Complaints can only be made within one working day of the goods having been received, after which all claims shall be forfeited. In the case of damaged consignments, the delivery agent shall immediately ascertain the damage, otherwise we shall have to reject any settlement of claims. Subsequent complaints will not be entertained.

Security through SSL

  1. Our security server software encrypts all of your personal details such as credit card number, bank sort code, bank account number, name and address. This information cannot be ready by unauthorised parties when transmitted over the internet. Encryption involves converting the characters you enter into a code that can be safely transmitted over the internet. This gives our customers maximum protection against unauthorised access.

Miscellaneous

  1. Vienna is selected as the legal venue and place of performance.
  2. Should one or more provisions of these General Terms and Conditions be legally ineffective, the effectiveness of the other provisions and of the contract itself shall not be affected thereby. Any ineffective provisions shall be replaced by new provisions that have the same economic purpose as the ineffective provisions.
  3. Please note that the photographs on our website are indicative only and that the actual appearance of the products may deviate from those shown.
  4. The use of texts, parts of texts, image material or data from our website and its duplication requires the prior permission of HENRY.
  5. All images used on this website are copyright protected and the property of HENRY. The use of these images is permitted only with the prior permission of HENRY.

As at December 2014

Henry - the art of living

Only ingredients fresh from the market - locally grown if possible
and free from added preservatives - form the basis of our wide-ranging offer. An always new, varied buffet selection with dishes from around the world and freshly cooked ready meals, innovatively packaged and easy to use. As a pre-order service for the home, office, meetings or simply as a snack for on the go. Premium ingredients, top quality, fresh every day and hand-made: That’s what Henry stands for.

Career

HENRY is built on people who love food.
We love nothing more than to philosophise over food, to browse old cookbooks, to be inspired by other cultures, to cook, to sample and to taste until - bursting with pride - we finally bring our products to the shop.

Sounds interesting? Then apply to work with us!

Contact

HENRY - Office

Stephansplatz 12
1010 Vienna
Tel.: +43 (0)1 74 000 2100
E-Mail: office@enjoyhenry.com

Office hours
Monday - Friday09:00 - 17:00
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